Nice experience while changing money. I would like to recommend it. Sri was our operator.
Kumar was fantastic, super helpful. Went above and beyond to make the exchange and bank transfer happen on a Sunday afternoon. Would 100% recommend
Fast efficient service. One of the few places where you can buy Brazilian Reals. And a very good rate of exchange!
These guys are great! To find them you have to go up the escalators in between platform 14 and 15 and it’s just by the Sainsbury’s.Do not go to any of the other bureau de change in the station they are total con artists. The bureau next to Wasabi offered €151 for £150. This one gave me €178!
Best exchange rate in Victoria. Look for Sri, best service, quick and easy, good rate
Excellent service. Ordered on line in the evening and collected currency the next day. Other places had quite a high minimum amount but these didn’t which was helpful. Will definitely use again.
Victoria has the best rates. I received an excellent and professional service from Pamela, who has been quick and very helpful. I highly recommend it!
Excellent service, the best rate I could find. A very smooth and easy transaction. Kind and helpful staff too!
Kumar was the cashier and he was very professional, polite and efficient.Quick simple service. Will use again
I found the lady who dealt with me to be very rude and unhelpful. Name on receipt is Gan
Nice gentleman named Sri was very friendly and helpful, good rates via online website, definitely recommend!!!
10/10. Placed order online and they honoured the quote as promised even though the rate dropped when I collected.
Was a bit hard to find, but the service was great. As well best rate I could find around.
Fantastic service and kept to their word when I fixed a rate 24 hours before. I went to the branch at Victoria shopping centre (next to Londons calling). The lady behind was delightful and an asset to this company. Thank you one again
Lovely customer service. Professional yet friendly. Only problem was the speaker wasn’t working so hard to hear what he was saying…. Would recommend to anyone
I Used to exchange money here all the time as they have good exchange rate,But i recently experienced some disgusting behaviour. The staff needs to check EVERY single notes properly as they expect their customers to know every single currency notes given if they’re in date or not and make them seem like a criminal and harasses them for their own fault. They threaten to call the police but i beat them to it as i have Voice notes of this harassment and i even asked them if it was ok.I was told not to go back there for my own safety and if they harass me further they will build a case as i told them i didn’t want to push this any further as its the first them i had a issue with them.This was all over £15! From some Hungarian foint which i didn’t know was out of date but redeemable until 31 oct 2039 (look in the book - MRI Bankers' Guide to Foreign Currency 99th Edition 11.2023) thank you.
Super quick sevice with next day collection and requested denominations provided. Great communication throughout and a very competitive FX rate. Would highly recommend to others. I will certainly be re-using.
Make sure you book online for best rates.I was able to collect within 10min and saved me £50.4stars because employees are super slow. Must have taken them 25min to deal with my money exchange and it was 8500pln->GBP
Best rates by far. Ordered online, within minutes confirmation was received that it was ready for collection. Quick & painless, will use again!
Great Service guys at the counter were super professional highly recommended
Great service from Omar (sorry if I’ve misheard/misspelt) changing a large amount of USD to GBP for me. Great location too and great rates - he honoured the website rate as I called ahead.
The whatsapp messaging coupled with being in a great spot, great rates and the best customer service provided by Pamela will keep me coming back here! Well done! 🙏
They have the best service here! The gentleman at the counter is super polite and helpful! And always have the best rate.
Excellent service and fx rate, booked online and picked up shortly afterwards. Don't need to pay or give card details until you pick up in person. To be recommended.
Amazing and friendly customer serviceBest rates in LondonWould definitely recommend
Amazing service! Arun was outstanding and helped answer all my queries and made the transaction simple and easy.
It offers the best value for currency exchange with consistently competitive rates. Highly recommended.
🇬🇧I always exchange currencies only in this exchanger. I have never seen a better price than theirs.🇺🇦I always exchange currencies only in this exchanger. I have never seen a better price than theirs.
The man the other day was polite and professional. The lady who served me today tho was the rudest. How can you put someone so impolite behind a desk?
Simple to order currency day before collection. Very helpful gentleman who willingly gave me small denomination notes as requested. Will use again.
I always change money here.Very helpful and nice staff. Kindly helped me with bank transfer. Good exchange rate.
Really friendly service with the best exchange rate around when you order online.
Convenient. Open 24/7 helpful as I collected on a Sunday afternoon, all went as planned.
I ordered £362 worth of Korean won (600000)to pickup ,they emailed me say it ready for pickup,but when I got there,waited 10 mins to be served,then another 6 mins for them to count the 600000 wons , when I got my wons !! It seem they clear all their smallest note( 1000) which is £0.62 pence ! On me !!! Imagine you carrying £362 in £0.62 notes!!! I did asked for them to give me bigger note( 50000) they said don’t have !! No way going back here again!
Best currency exchange. Very fast service. Will use Victoria FX Change every time I need foreign currency 👍👍👍
I have used Victoria FX many many many times and USUALLY the service is EXCELLENT. However, the lady behind the counter when I came to collect my order (thurs 15 Aug at around 11/11.10am) needs to learn how to properly serve and deal with paying customers. She was rude and unfriendly from the off and took her a while to even acknowledge that I was waiting to be served (I was the only person at the counter). During my purchase, I also had to spend 5 mins repeatedly trying to convince her that my standard Monzo debit card wasn’t a business card. I did not appreciate her shouting at me multiple times from behind the counter that “we don’t take business cards” and when I quizzed her on why she was shouting at me she blamed it on the store music that was playing in the background and that she had to shout at me in that way because she couldn’t hear me. If the lady is unfamiliar with standard debit cards from other banking providers then she should take some time to research and keep up to date, It would save further customers from experiencing the same. Looking through the reviews, it seems that this lady has come up quite a few times in negative reviews left on the Business by other customers, which is a shame really because up until this point my experience with Victoria FX has been very stellar.
The most reliable and the best foreign exchange rates in the city. You can’t find any better. Just book online.
We used Victoria FX back in June 2024 to buy Canadian Dollars for our holiday. Even when taking into account the train fair for 2 people from Leighton Buzzard to Victoria and back, based on the amount we purchased, we still saved a considerable amount by using them, compared to banks and the post office. The service was very good and the staff very polite and friendly. Will definitely used them again. Steve & Elaine.
Was served today by Kumar who right from the time we got to the counter was rude,abrupt & dismissive. Right from our initial contact he did not say hello & when wanting to view my phone copy of the online order he tapped on the glass barrier rather than asking to see it. When asking what he meant by tapping the glass he tapped again & said 'show me'. When confiming the transaction amount again he simply pointed at the cash counter & said 'look'......how rude & lacking in any politeness! Whilst in the queue Kumar was polite to the previous 2 customers....both young girls who he explained each step to verbally rather than tapping glass or pointing at. They got a 'good bye & 'have a good day'...... we got nothing. He heard my husband when my husband asked him his name,he heard my husband when he was told we would right a review & not once did he say ' sorry i can't hear you through the glass'.....he was outrageously off hand even before we'd actually spoken.He heard every word the 2 girls said but when it came to us we didn't receive the courtesy of a 'hello'......all he did was point as to what he wanted us to do! We heard him so why did he dismissively point & tap on glass at every stage rather than verbally tell us what he wanted or what we needed to looked at?? Those prior to us in the queue got such courtesies,we spoke clearly,loudly as ìt was through glass dividers & yet right from the get go he was" show me " rather than "can I please see"......his rudeness was unprovoked as we were polite & clear from the beginning.....we will not use Victoria fx again we've never received such appalling service.....absolutely no justification to treat customers this way,no excuses when the customers were not rude to you! It may provide one of the best exchange rates but we'll go elsewhere where they treat their customers with dignity & respect!!
Great service. Pamela was lovely and served us efficiently with a beautiful smile ! Thank you again
Excellent exchange rate. Conveniently located in Victoria station. Only negative was the unfriendly attitude of the lady behind the counter. Very poor customer service skills. Sorry to have to say that.
Amazing customer service and best rate. I will be using them for all future transactions
Shop located upstairs, hard to find at first. Staff is super friendly
Looked everywhere for Indian Rupees and this place had it! Lovely friendly gentleman served me. Quick and easy!
Fantastic service, great rates and very accommodating. Will definitely use again!
A good service from them for many years and today still as good as usual. Fast and reliable!
The second time of using FX and just like the first time, the rate is better, good cusomer service and easy to use.
Probably my best experience with a currency exchange. Not only they have some of the most favourable rates on the market (just observe the buy and sell price for the same currency - the narrower the difference the more fair it is for the customer - and compare it with other establishments, let alone those in the airports which are almost a fraud), but also they are very friendly and willing to do the extra mile to accommodate customer's special requests: I asked the favour of having recent dollar notes, and of mixed denominations, and the operator spent time to manually check every note.
Kumar gave fantastic customer service, great online rate too. Easy and simple in a convenient 2 locations before travelling
Great experience! Needed Romanian Leu for an upcoming trip and the agent was very good and professional. He didn’t have it in stock, but swiftly liaised with another branch nearby and someone walked over with the required currency. All handled in a professional, polite and quick manner. They went above and beyond and couldn’t be happier… especially since I didn’t miss my train as all handled within 15 minutes. Great service and will definitely be using them again in the figure!
Great value on USD and EUR. Just make sure you order online to get the best price for whatever currency you’re looking to trade.
Very nice customer treatment. Best rate in London Victoria area. Advice it’s
Pre-booked my order online and got very good exchange rates! Second time exchanged money here during my trip. Compared them with other places - big difference. Good experience, recommend
Great ease and great rate!Wonderful service received from Mr. Kumar and his colleague.
Got my cash at a very good rate.They weren't able to take a company card though so if travelling for business be advised.
Convenient and efficient. Ordered money in the evening by email/website and received a message in the morning. Good rates. Omar was as ever helpful and welcoming. Always efficient.
Best deal in London.Staff very polite and helpful.Will be using this again, very soon.
I have used VictoriaStreetfx for many years and have always found their rates the best. A better rate is offered if you order online. Their service is efficient and friendly. I have recommended them to other London based friends.
This is the best place for travel money with exceptional rates and speedy service! The person serving me was lovely to talk to and understood what I needed perfectly, he confirmed the amount three times to ensure I was happy and understanding what this would get me. I also appreciate the owner responding to comments when the customer isn’t right - as they aren’t always!
Best rates in London, quick service ! Order placed day before and ready next morning!
My brother used this exchange bureau for years and insisted I do , the customer service is like no other , and I will use them again,
I ordered euros on line and it was ready the next morning for collection. The rate I got was better than Thomas Exchange and Travel Money at all the big UK grocery stores. Service was fast and efficient. They provide you with an envelope too. These small gestures do make a difference. I’ll happily suggest this to my clients as I’m a travel agent.
Professional, friendly service and great rates for a high street Bureau De Change
I ordered my currency (above usual amount) online on Saturday evening, my order was confirmed without even having to pay any deposit(like all other exchange bureau), the rate was the best in town and I did my comparison and research, I passed by Sunday afternoon to collect, as I requested specific notes the total amount wasn't available so they asked other branch to supply, the sraff was very apologetic making me wait but that was fine as there wasn't any queue, service very professional with all verification made, the possibility to communicate by WhatsApp is very helpful, I will certainly recommandé this bureau and will return.
The best place in London for currency exchange, amazing customer service, always warm and friendly and they give the best rates, I would never use anywhere else.
The best exchange rate in London if you secure online ahead of visiting. Friendly helpful staff too!
That very comfortable, you book amount which you want to exchange and just come and pick up. Great service.
Incredibly fast and efficient service!I ordered Canadian dollars at 4pm on a Saturday and got a WhatsApp message to pick it up at 2:30pm on the Sunday.The pick up point in Victoria was so convenient! Definitely will become my go to place for travel money from now on.
Best foreign exchange shop in London. The staff are extremely helpful and they always give the best rate!
Excellent quick same day service. Best $ rate I could find by ordering online and collecting. Thank you !
Booked online to change USD to pounds sterling on a good rate the previous night. Service at the shop was very good by Kumar. Will use again.
Fast, cheerful and efficient service. A pleasure as always. Will be back in the autumn.
Great service, very professional and kind 🙏🏻 thank you to the team you have been very helpful
Kumar is an absolute legend, every time I see him he serves with a smile. The service is swift and you are in and out in seconds, like literally. Their rates are untouchable, I’ve been to many exchange rate stores and this is by far the best.
Always my go to place for any currency exchange. The best rates and very efficient and friendly service.
Dear Team Victoria FX Change,Thank you for the exceptional service today. Your competitive rates and zero commission on US dollar exchange, coupled with your convenient location near Victoria train station, made my visit hassle-free. I appreciate the professionalism of your staff and the minimal waiting time. I'll gladly recommend Victoria FX Change to fellow travelers.
Really swift service very helpful and extremely brilliant rates !!Highly recommendCheck it out for yourself !!Thank you team Victoria FX
I went to collect some foreign currency, which involved 3 transactions, around about 3pm today, and I found the lady behind the desk extremely rude. She spoke to me with a contemptuous tone and said "you're confusing me" when I explained the transactions and the amount involved, despite the fact I made the order online. Every time she had to ask a question, I felt antagonised, despite the fact I prioritised my patience while she carried out her duties. When she counted the amount of euros I ordered, she was 10 euros off. I looked at my order and calmly said I needed the extra 10 to complete my order, to which she sarcastically said "you'll have to take my word for it". I can understand her job has it's stress factors, however, I shouldn't be expected to be spoken like that, even if I have made several transactions.
Totally excellent. True to the amount ordered online, nothing hidden. They were the best exchange rate I found in London by a good margin when selling Saudi Riyals back after a trip. Thank you
Good rates, very quick and convenient service even though I hadn’t pre-ordered and helpful and nice staff
Each time I use this service it is marvellous, fast & efficient & a great euro rate, highly recommend this branch & staff are excellent, well done, 😊
Great rates and friendly efficient Staff. It was a pleasure doing business with you.
Great experience at Victoria FX.Bureau Exchange. Good service and great exchange rate!I highly recommend it!!
Came to their exchange in Victoria Train Station, one of the best rate in London I found so far and the staff are really friendly!Use their service twice, really happy
I wanted to sell Euros for GBP. Having shopped around the banks, Bureaux de Change, Post Office etc, these guys were by some distance the best priced. Great service and well located too.
Really good Euro to Pound exchange rate! Will definitely come back in the future!
Such a swift service from Kumar! And he was very welcoming. Looking forward to returning thanks to his service.
Made an appointment before picking up the cash, service was smooth. Got when I needed in a minute.
Ordered online on Sunday morning. I had money ready by afternoon.Fast, easy , no extra fees. Absolutely recommended
Easy, quick process and had Moroccan Dirhams which I couldn’t find elsewhere. Thanks!
I world have given a 5 star because of the good exchange rate but I was disappointed that they only accept visa as card payment so I had to use cash (not a problem with cash except i had to search for an atm, I was already time restraint and hoping for a quick transaction) my customer experience with the staff member I was dealing with was fast and efficient. I had used the fx change that is outside of the Victoria station years before, so as a company they're well known to offer really good rates. I hope they continue to do so.
They had their rates online, which made it easy to compare rates. Online order placement was straight forward. The transaction at the fx shop was seamless. I did a bank transfer, and got the alert instantly.
Really great rate - I booked online and received a confirmation email almost straight away. Great service thank you!!
Very good exchange rate by ordering online. Very fast order and collect service for USD today. The service was very efficient. No queue for collection at 4pm .
Called up to ask if they stocked Brazilian Reals! Luckily they did, and they kindly held them for me. Friendly and helpful service conveniently located on the second floor of the Victoria station shopping mall on the opposite side to boots
Excellent exchange rates, best I found for sure. The gentleman who served me was very polite. I will recommend you to my friends.
Quick service and good xchange rate. Could do 5 star if they could do bank transfer.
Happy with my purchase from Victoria street FX all very straight forward and a very good exchange rate will definitely use them again
Amazing rates compared to other places in the area and the Japanese yen I ordered was ready within minutes. The guy behind the counter was really friendly!
Quick service. Gentleman who served we was distracted tho and the rate wasn’t great
Service was fast and smooth; got a good exchange rate by placing an order beforehand
Best exchange rate I have come across, especially when ordered online. Almost instant confirmation for pick up of € and the 2 staff - Jans & a lady - are super fast, efficient & friendly. I will be coming back!
Best exchange rates as before. Place your order online and then collect the same day. Friendly service, especially from the lady in the Victoria Place outlet.
Great service! Super nice people and good value for money!As the online rates are better than if you buy the currency directly in the shop, the lady in the shop waited for me to order my Euros online (it only took a minute) while i was IN the shop!! and prepared my currency straight away! I’ll definitely be coming back!
Fantastic service, good exchange rate, great customer service, friendly staff
Make sure you get the online price because it is different from the one they give you at the store! So order it online, there and then, you will istantly get a confirmation, you show it to them and they give you the cash!
Best exchange rates I’ve ever found in London. Quick and rapid service, great customer service. I always rely on the for traveling!
Very bad experience. Brought some SEK and wanted to change them to GBP on 18 Nov 2023, 3pm. I was not aware those were old notes and are no legal tender, which I was absolutely fine if I was not able to exchange them. The gentleman on duty was extremely rude and impolite towards me, and consistently asked where am I from.
Ive always used this as they had good rates compared to other exchanges and have left a 5star review on their main branch in the past.However, this time (13th November 2023 AM) the man behind the desk was extremely rude, disrespectful and seemed to not be interested in serving. He was more interested in listening to whatever he was listening to in his earphones.Key take is to probably head straight to their main branch or use a different exhange altogether.
Quick collection and very good rates. Will be using when I next travel abroad
the best rate that can be offered and the best customers service it is the best one
Best rates and service with a smile and engaging chat. What more do you want. Huge thanks
Good selection of currencies and rates.Easy to order quantities online, while quick to confirm availability and collection in store. Staff are efficient and polite.Would recommend.
Excellent rates that you could get around london. Bit tricky to find as it sits inside another shop but excellent service
On Saturday I needed to buy ‘the new’ 100 dollar bills for a trip to Buenos Aires I googled a bit and consistent with my daughters previous experience Victoria fx gave the best rate. But more than that, the service was great. Definitely would recommend them and I’ll use them again. Thank you.
Many years ago I used to go to another currency exchange close by but this place has much better rates. I will be going here from now on!
This company always has fantastic tourist rates and it is quick and easy to order online. However, I have a mobility problem and the bus stop has been moved, so I had to walk quite a ong way in pain, so next time I will ask if I can pick up at the branch near the main entrance at Victoria Station, which I have so used before and is equally good and nearer the bus stop.
The customer service was terrible. We waited for 5 minutes for the guy to start serving us as he was talking on the phone. When he finally started serving us, he initially told us to go to a different branch because we wanted to pay by a debit card then he changed his mind and said that he can serve us after all, but called other people in the queue and left us waiting. Eventually after 30 minutes or so we were finally able to collect our cash. The guy was talking on the phone during the entire time. Really slow and rude service.
The woman on duty at around 18.38 at London Victoria Station in London calling was not very friendly. I ordered online and thought it would be simple. She seemed to not get my request at first, questioned if I had a pounds debit card. The rates were probably best in vicinity when I compared but I was dissatisfied with service. Unfortunate.
Easy to order online and get a very competitive rate. They had my details at the booth in Victoria so very smooth transaction.
Very good customer service. I had trouble finding currency for my vacation in Brazil and I managed to get it at a good rate at this exchange office.
Terrible service. On one occasion, the GBP notes I have received were not in good condition and I was unable to deposit them via ATM machine. They advertise their direct debit service (which you have to do via WhatsApp and not the website), yet the rates quoted on the website are different from what the clerk quoted. The ratings for this bureau are inflated as they bug you over whatsapp to leave them nice reviews for every single transaction. Avoid at all costs.
Highly recommended, I find best rate online for selling my usd.Great prices
Very good exchange rates and very good attention.If you ask for the change online you get possibly the best change in London.
Professional and reliable service. Arguably the best exchange rates in London when ordered online. 100% recommend.
These guys had the best rate for USD/GBP exchange. I placed an order online and went to pick up the same day. Good service! Recommend!
Just great - ordered via web, really competitive rates, excellent email and WhatsApp updates and confirmations, everything was there when I went to collect, couldn't have been easier or more convenient. And really helpful staff - a big thanks 🙂
Easy to order online beforehand - handy that they have WhatsApp to make enquiries to also - smooth process for ordering and receiving confirmation. Friendly staff when money was picked up too! A real gem!
The best rate available in the area, speedy service at the counter and very simple to order online and collect, with a slight bonus in the rate for doing so. Excellent service.
The rates are the best, and it's easy to place an order online before collection in person.
Best Euro rate. An excellent polite and friendly service from your staff member in the kiosk in Victoria Place. I look very forward to future currency exchanges with you.
Couldn’t have had a better experience. The manager and staff member were courteous, efficient, and fast. I needed to exchange GBP for CAD. Every single FX I’d contacted today, including the Post Office, had told me it would take two days for them to acquire the amount of CAD I required. Victoria FX sorted it out within 2 hours, and gave me the best rate as well. Can’t recommend them highly enough.
I have been coming to the UK for hiking every year for 6 years. Every year I go to Victoria FX Change to exchange my ugly euros for pretty pounds. At Victoria FX Change I get the best rate imaginable. In Germany banks recommend that their customers should exchange euros at their bank in order to get a good exchange rate. Victoria FX Change has always been better. Thank you also for the great service and the always outstanding friendly staff.
Best rate to sell my euros I have found near Victoria Station. He was quick and very nice. 5 🌟 customer services
I was in a hurry, Gan made sure I still got the best rate. Thank you so much for helping me ! Would definitely would be doing all my currency exchanges with you guys !
You'll be hard pressed to find a better rate. Their shop is on the 1st floor of the shopping arcade above the station, but it's worth the effort - all in fx rate was 23,5% better in comparison to the other shop on the concourse!
Super quick efficient and friendly service. Ordered online and collected same evening with texts with directions and to answer questions and provide reassurance. Good rates too!
