Victoria has the best rates. I received an excellent and professional service from Pamela, who has been quick and very helpful. I highly recommend it!
Excellent service, the best rate I could find. A very smooth and easy transaction. Kind and helpful staff too!
Kumar was the cashier and he was very professional, polite and efficient.Quick simple service. Will use again
I found the lady who dealt with me to be very rude and unhelpful. Name on receipt is Gan
Nice gentleman named Sri was very friendly and helpful, good rates via online website, definitely recommend!!!
10/10. Placed order online and they honoured the quote as promised even though the rate dropped when I collected.
Was a bit hard to find, but the service was great. As well best rate I could find around.
Fantastic service and kept to their word when I fixed a rate 24 hours before. I went to the branch at Victoria shopping centre (next to Londons calling). The lady behind was delightful and an asset to this company. Thank you one again
Lovely customer service. Professional yet friendly. Only problem was the speaker wasn’t working so hard to hear what he was saying…. Would recommend to anyone
I Used to exchange money here all the time as they have good exchange rate,But i recently experienced some disgusting behaviour. The staff needs to check EVERY single notes properly as they expect their customers to know every single currency notes given if they’re in date or not and make them seem like a criminal and harasses them for their own fault. They threaten to call the police but i beat them to it as i have Voice notes of this harassment and i even asked them if it was ok.I was told not to go back there for my own safety and if they harass me further they will build a case as i told them i didn’t want to push this any further as its the first them i had a issue with them.This was all over £15! From some Hungarian foint which i didn’t know was out of date but redeemable until 31 oct 2039 (look in the book - MRI Bankers' Guide to Foreign Currency 99th Edition 11.2023) thank you.
Super quick sevice with next day collection and requested denominations provided. Great communication throughout and a very competitive FX rate. Would highly recommend to others. I will certainly be re-using.
Make sure you book online for best rates.I was able to collect within 10min and saved me £50.4stars because employees are super slow. Must have taken them 25min to deal with my money exchange and it was 8500pln->GBP
Best rates by far. Ordered online, within minutes confirmation was received that it was ready for collection. Quick & painless, will use again!
Great Service guys at the counter were super professional highly recommended
Great service from Omar (sorry if I’ve misheard/misspelt) changing a large amount of USD to GBP for me. Great location too and great rates - he honoured the website rate as I called ahead.
The whatsapp messaging coupled with being in a great spot, great rates and the best customer service provided by Pamela will keep me coming back here! Well done! 🙏
They have the best service here! The gentleman at the counter is super polite and helpful! And always have the best rate.
Excellent service and fx rate, booked online and picked up shortly afterwards. Don't need to pay or give card details until you pick up in person. To be recommended.
Amazing and friendly customer serviceBest rates in LondonWould definitely recommend
Amazing service! Arun was outstanding and helped answer all my queries and made the transaction simple and easy.
It offers the best value for currency exchange with consistently competitive rates. Highly recommended.
🇬🇧I always exchange currencies only in this exchanger. I have never seen a better price than theirs.🇺🇦I always exchange currencies only in this exchanger. I have never seen a better price than theirs.
The man the other day was polite and professional. The lady who served me today tho was the rudest. How can you put someone so impolite behind a desk?
Simple to order currency day before collection. Very helpful gentleman who willingly gave me small denomination notes as requested. Will use again.
I always change money here.Very helpful and nice staff. Kindly helped me with bank transfer. Good exchange rate.
Really friendly service with the best exchange rate around when you order online.
Convenient. Open 24/7 helpful as I collected on a Sunday afternoon, all went as planned.
I ordered £362 worth of Korean won (600000)to pickup ,they emailed me say it ready for pickup,but when I got there,waited 10 mins to be served,then another 6 mins for them to count the 600000 wons , when I got my wons !! It seem they clear all their smallest note( 1000) which is £0.62 pence ! On me !!! Imagine you carrying £362 in £0.62 notes!!! I did asked for them to give me bigger note( 50000) they said don’t have !! No way going back here again!
Best currency exchange. Very fast service. Will use Victoria FX Change every time I need foreign currency 👍👍👍
I have used Victoria FX many many many times and USUALLY the service is EXCELLENT. However, the lady behind the counter when I came to collect my order (thurs 15 Aug at around 11/11.10am) needs to learn how to properly serve and deal with paying customers. She was rude and unfriendly from the off and took her a while to even acknowledge that I was waiting to be served (I was the only person at the counter). During my purchase, I also had to spend 5 mins repeatedly trying to convince her that my standard Monzo debit card wasn’t a business card. I did not appreciate her shouting at me multiple times from behind the counter that “we don’t take business cards” and when I quizzed her on why she was shouting at me she blamed it on the store music that was playing in the background and that she had to shout at me in that way because she couldn’t hear me. If the lady is unfamiliar with standard debit cards from other banking providers then she should take some time to research and keep up to date, It would save further customers from experiencing the same. Looking through the reviews, it seems that this lady has come up quite a few times in negative reviews left on the Business by other customers, which is a shame really because up until this point my experience with Victoria FX has been very stellar.
The most reliable and the best foreign exchange rates in the city. You can’t find any better. Just book online.
We used Victoria FX back in June 2024 to buy Canadian Dollars for our holiday. Even when taking into account the train fair for 2 people from Leighton Buzzard to Victoria and back, based on the amount we purchased, we still saved a considerable amount by using them, compared to banks and the post office. The service was very good and the staff very polite and friendly. Will definitely used them again. Steve & Elaine.
Was served today by Kumar who right from the time we got to the counter was rude,abrupt & dismissive. Right from our initial contact he did not say hello & when wanting to view my phone copy of the online order he tapped on the glass barrier rather than asking to see it. When asking what he meant by tapping the glass he tapped again & said 'show me'. When confiming the transaction amount again he simply pointed at the cash counter & said 'look'......how rude & lacking in any politeness! Whilst in the queue Kumar was polite to the previous 2 customers....both young girls who he explained each step to verbally rather than tapping glass or pointing at. They got a 'good bye & 'have a good day'...... we got nothing. He heard my husband when my husband asked him his name,he heard my husband when he was told we would right a review & not once did he say ' sorry i can't hear you through the glass'.....he was outrageously off hand even before we'd actually spoken.He heard every word the 2 girls said but when it came to us we didn't receive the courtesy of a 'hello'......all he did was point as to what he wanted us to do! We heard him so why did he dismissively point & tap on glass at every stage rather than verbally tell us what he wanted or what we needed to looked at?? Those prior to us in the queue got such courtesies,we spoke clearly,loudly as ìt was through glass dividers & yet right from the get go he was" show me " rather than "can I please see"......his rudeness was unprovoked as we were polite & clear from the beginning.....we will not use Victoria fx again we've never received such appalling service.....absolutely no justification to treat customers this way,no excuses when the customers were not rude to you! It may provide one of the best exchange rates but we'll go elsewhere where they treat their customers with dignity & respect!!
Great service. Pamela was lovely and served us efficiently with a beautiful smile ! Thank you again
Excellent exchange rate. Conveniently located in Victoria station. Only negative was the unfriendly attitude of the lady behind the counter. Very poor customer service skills. Sorry to have to say that.
Amazing customer service and best rate. I will be using them for all future transactions
Shop located upstairs, hard to find at first. Staff is super friendly
Looked everywhere for Indian Rupees and this place had it! Lovely friendly gentleman served me. Quick and easy!
Fantastic service, great rates and very accommodating. Will definitely use again!
A good service from them for many years and today still as good as usual. Fast and reliable!
The second time of using FX and just like the first time, the rate is better, good cusomer service and easy to use.
Probably my best experience with a currency exchange. Not only they have some of the most favourable rates on the market (just observe the buy and sell price for the same currency - the narrower the difference the more fair it is for the customer - and compare it with other establishments, let alone those in the airports which are almost a fraud), but also they are very friendly and willing to do the extra mile to accommodate customer's special requests: I asked the favour of having recent dollar notes, and of mixed denominations, and the operator spent time to manually check every note.
Kumar gave fantastic customer service, great online rate too. Easy and simple in a convenient 2 locations before travelling
Great experience! Needed Romanian Leu for an upcoming trip and the agent was very good and professional. He didn’t have it in stock, but swiftly liaised with another branch nearby and someone walked over with the required currency. All handled in a professional, polite and quick manner. They went above and beyond and couldn’t be happier… especially since I didn’t miss my train as all handled within 15 minutes. Great service and will definitely be using them again in the figure!
Great value on USD and EUR. Just make sure you order online to get the best price for whatever currency you’re looking to trade.
Very nice customer treatment. Best rate in London Victoria area. Advice it’s
Pre-booked my order online and got very good exchange rates! Second time exchanged money here during my trip. Compared them with other places - big difference. Good experience, recommend
Great ease and great rate!Wonderful service received from Mr. Kumar and his colleague.
Got my cash at a very good rate.They weren't able to take a company card though so if travelling for business be advised.
Convenient and efficient. Ordered money in the evening by email/website and received a message in the morning. Good rates. Omar was as ever helpful and welcoming. Always efficient.
Best deal in London.Staff very polite and helpful.Will be using this again, very soon.
I have used VictoriaStreetfx for many years and have always found their rates the best. A better rate is offered if you order online. Their service is efficient and friendly. I have recommended them to other London based friends.
This is the best place for travel money with exceptional rates and speedy service! The person serving me was lovely to talk to and understood what I needed perfectly, he confirmed the amount three times to ensure I was happy and understanding what this would get me. I also appreciate the owner responding to comments when the customer isn’t right - as they aren’t always!
Best rates in London, quick service ! Order placed day before and ready next morning!
My brother used this exchange bureau for years and insisted I do , the customer service is like no other , and I will use them again,
I ordered euros on line and it was ready the next morning for collection. The rate I got was better than Thomas Exchange and Travel Money at all the big UK grocery stores. Service was fast and efficient. They provide you with an envelope too. These small gestures do make a difference. I’ll happily suggest this to my clients as I’m a travel agent.
Professional, friendly service and great rates for a high street Bureau De Change
I ordered my currency (above usual amount) online on Saturday evening, my order was confirmed without even having to pay any deposit(like all other exchange bureau), the rate was the best in town and I did my comparison and research, I passed by Sunday afternoon to collect, as I requested specific notes the total amount wasn't available so they asked other branch to supply, the sraff was very apologetic making me wait but that was fine as there wasn't any queue, service very professional with all verification made, the possibility to communicate by WhatsApp is very helpful, I will certainly recommandé this bureau and will return.
The best place in London for currency exchange, amazing customer service, always warm and friendly and they give the best rates, I would never use anywhere else.
The best exchange rate in London if you secure online ahead of visiting. Friendly helpful staff too!
That very comfortable, you book amount which you want to exchange and just come and pick up. Great service.
Incredibly fast and efficient service!I ordered Canadian dollars at 4pm on a Saturday and got a WhatsApp message to pick it up at 2:30pm on the Sunday.The pick up point in Victoria was so convenient! Definitely will become my go to place for travel money from now on.
Best foreign exchange shop in London. The staff are extremely helpful and they always give the best rate!
